OUR SERVICES
1. IMMIGRATION
We provide basic immigration advice in line with our charitable objectives. This includes: – General information on immigration routes and status – Guidance on forms and documentation – Referrals to qualified immigration advisers or solicitors where specialist advice is required
Our service is supportive, clear, and signposting-focused.
2. ADVOCACY
We advocate on behalf of individuals who find it difficult to represent themselves. This may include: – Supporting clients in communications with government departments and local authorities – Helping clients prepare letters and evidence – Accompanying clients where appropriate
Our advocacy work ensures that vulnerable people are heard, understood, and treated fairly.
3. BENEFITS
We provide clear and practical advice on welfare benefits, including: – Universal Credit – Pension Credit – Disability and sickness-related benefits – Housing Benefit and Council Tax Support – Child Benefit and family-related entitlements
Our aim is to help clients understand their rights, complete applications, challenge incorrect decisions, and maximise their lawful entitlements
4. DEBT
We offer independent and confidential support for people experiencing debt problems. Our services include: – Budgeting and money management advice – Priority and non-priority debt guidance – Support with rent arrears, council tax, utility bills, and other liabilities – Negotiating with creditors and explaining available options
We work with clients to reduce stress and find realistic, sustainable solutions.
5. OUTREACH
Our outreach service is designed for clients who cannot easily access office-based support. This includes: – Home visits for sick, disabled, or housebound individuals – Community-based advice sessions – Targeted support for hard-to-reach groups
Outreach ensures no one is excluded from advice due to health, mobility, or personal circumstances.
6. RESEARCH
We carry out small-scale research and community insight work to: – Identify emerging issues affecting local communities – Highlight barriers to accessing welfare and advice services – Inform projects, funding applications, and policy discussions
Our research helps improve services and strengthens community voice.